Privacy Policy

We use cookies and similar tracking technologies to enhance your experience on our platform, analyze usage patterns, and support security functions.

You may control cookie settings through your browser preferences. Disabling certain cookies may limit platform functionality. We do not use cookies for third-party advertising purposes.

We use the information we collect for the following purposes:

• Loan Application Processing: To evaluate your eligibility, match you with appropriate lending programs, and facilitate the application and underwriting process.
• Identity Verification: To verify your identity and prevent fraud in compliance with applicable Know Your Customer (KYC) requirements.
• Communications: To send application status updates, document requests, approval notifications, and other service-related communications.
• Legal Compliance: To comply with applicable federal and state laws, regulations, and legal processes, including anti-money laundering (AML) obligations.
• Platform Improvement: To analyze usage patterns, identify technical issues, and improve the functionality and user experience of our platform.
• Security: To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other security incidents.

We do not sell your personal information. We may share your information in the following limited circumstances:

• Lending Program Partners: With your consent, we share your application information with lending program partners to facilitate loan matching and underwriting.
• Service Providers: With trusted third-party service providers who assist in operating our platform (e.g., cloud hosting, identity verification, payment processing). These providers are contractually bound to protect your data.
• Legal Requirements: When required by law, court order, or government authority, or to protect the rights, property, or safety of Lenders Home LLC, our users, or the public.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. You will be notified of any such change.

We implement industry-standard security measures to protect your personal and financial information:

• Encryption: All data transmitted between your browser and our servers is encrypted using TLS 1.3. Data stored on our servers is encrypted using AES-256.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis. All access is logged and audited.
• Multi-Factor Authentication: Available for all user accounts and required for administrative access.
• Regular Security Audits: We conduct regular penetration testing and security audits by qualified third-party security firms.
• Incident Response: We maintain a documented incident response plan. In the event of a data breach affecting your information, we will notify you as required by applicable law.

While we employ robust security measures, no system is completely immune to security risks. We encourage you to use strong, unique passwords and enable multi-factor authentication on your account.

Depending on your state of residence, you may have the following rights regarding your personal information:

• Right to Access: Request a copy of the personal information we hold about you.
• Right to Correction: Request correction of inaccurate or incomplete personal information.
• Right to Deletion: Request deletion of your personal information, subject to legal retention requirements.
• Right to Portability: Request your data in a structured, machine-readable format.
• Right to Opt-Out: Opt out of certain data processing activities, including marketing communications.
• Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To exercise any of these rights, contact us at privacy@lendershomellc.com. We will respond within 30 days of receiving your request.

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.

Loan application data is typically retained for a minimum of 7 years following the completion or denial of a loan, as required by federal lending regulations. Account data is retained for the duration of your account and for a period thereafter as required by law.

You may request deletion of your data at any time. We will honor such requests to the extent permitted by applicable law and our legal obligations.

For privacy-related inquiries, requests, or concerns, contact our Privacy Team:

If you believe your privacy rights have been violated, you may also file a complaint with the Consumer Financial Protection Bureau (CFPB) or your state's attorney general office.